Hear from Oi, largest Brazilian Telecom and a result of a wireline and wireless merge, on how to deploy enterprise SOA solutions to service a growing customer base. By integrating Siebel, SAP, Mainframe and other legacy applications on an SOA infrastructure, Oi improved their customer service and campaign management process in a multi-channel manner for their customers. Learn how adopting SOA as the foundation for their customer self service application has allowed Oi to reduce costs and deliver converged services using a complete SOA stack, including Enterprise Service Bus, Integration Broker (WLI), Data Federation, Business Process Management and an Enterprise Repository.

Atos Origin is an international information technology services company that is leveraging the Metastorm ProVision Enterprise Architecture (EA) and Business Process Analysis (BPA) software on several successful client engagements. Learn more at http://www.metastorm.com/customers/.

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IKON Office Solutions is the world’s largest independent channel for copier, printer and MFP technologies. IKON has used the Metastorm Business Process Management (BPM) software to automate its Sales Order process. The process was standardized and improved, providing end-to-end visibility of critical business and process data. Learn more at http://www.metastorm.com/customers/.

Channel 4 is a broadcasting company in the United Kingdom that transmits across the UK and is available on all digital platforms (terrestrial, satellite and cable) as well as through conventional analog transmission. Channel 4 has used the Metastorm Business Process Management (BPM) software to create a unified process platform to support all of its core business processes, and helping to streamline and improve operations. Learn more at http://www.metastorm.com/customers/.

By automating its Agenda Management process using the Metastorm Business Process Management (BPM) software the county has been able to digitize and aggregate all the backup data from the various departments at the commissioners’ offices and then enable each of the users to have insight into where these items are in the process. Learn more at http://www.metastorm.com/customers/.

Would you like to learn more about BPM through an example of SAP’s internal BPM organization?

Today we provide you with a new episode of ARIS TV. In episode 5 I had the chance to interview Mark Scavillo, Head of Process Governance at SAP AG. I met Mark at ARIS ProcessWorld 2008 in Berlin where SAP won the Business Process Excellence Award in the category of Process Intelligence and Performance Management.

Mark and the team are driving SAP’s internal BPM approach and I took the chance to ask him some questions how they do that and what are their main fields of engagement.
This is a very intersting interview giving more insights at the BPM governance process, the BPM roadmap and how to use ARIS PPM to measure the end-to-end processes.