Es una técnica que busca modelar las diferentes maneras de pensar y puntos de vista de los diferentes Stakeholders, con el fin de elaborar una descripción completa del propósito del sistema según los Stakeholders basados en los conflictos que ellos generan con sus percepciones o maneras de pensar y puntos de vista.

Es una técnica utilizada en Psicología cognitiva, consiste básicamente en documentar y analizar cada una de las acciones y procedimientos; que en voz alta el usuario que lo ejecuta, este narra, describiendo el proceso y pensamientos, con el fin de documentar cada una de las actividades cognitivas de las personas. Esta técnica es efectiva cuando los procesos se realizan al pie de la letra, pero debido a que los mismos los desempeñan personas, estos son realizados a la conveniencia o manera de cada una de las personas que los ejecutan. Por ende en algunas veces no se pueden registrar pasos en los procesos que los usuarios dan por obvios

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Hello World BPEL Process created usinng JDeveloper 11g Studio, Oracle SOA Suite 11g

Dr. Michael zur Muehlen (Stevens Institute of Technology, Hoboken, NJ) discusses how workflow and the management of business processes might change over the next 25-50 years. Interview courtesy of Canon North America Inc.

TD Banknorth, a top 50 US retail and commercial bank and part of the TD Bank Financial Group based in Toronto, Canada, wanted to expand its use of business process management (BPM) in a way that aligned the lines of business (LOBs) and IT across the enterprise. With solid executive sponsorship, TD Banknorth leveraged an existing organizational structure, its integration competency center (ICC), to jump-start the project and minimize cultural change challenges. The result: broader relationship building and improved process efficiencies.

Hear from Oi, largest Brazilian Telecom and a result of a wireline and wireless merge, on how to deploy enterprise SOA solutions to service a growing customer base. By integrating Siebel, SAP, Mainframe and other legacy applications on an SOA infrastructure, Oi improved their customer service and campaign management process in a multi-channel manner for their customers. Learn how adopting SOA as the foundation for their customer self service application has allowed Oi to reduce costs and deliver converged services using a complete SOA stack, including Enterprise Service Bus, Integration Broker (WLI), Data Federation, Business Process Management and an Enterprise Repository.

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Diane Hessler, a Partner in the FM Communications Industry at IBM sits down with us to discuss their BPM practice. She’ll talk about growing their team, BPM Cognos Planning and give you insights into what its like to work for IBM. To apply send an email with your name and interest to hire1@us.ibm.com - put “BPM Jobs” in the subject line and be sure to indicate how you found this podcast.

IS - Carlo Garatti@work ingrugnito